FoldGripLadder prioritizes customer satisfaction and transparent pricing above all else. This Refund and Return Policy applies to all purchases made via www.foldgripladder.com and outlines your statutory rights as a consumer.
Company Information
Domain: www.foldgripladder.com
Brand Name: foldgripladder
Address: Unit 7, Northfield Road, Coventry, CV1 2BS
Phone: 44 7534810558
Email: folding@foldgripladder.com
- Statutory Right of Withdrawal (14-Day Cooling-Off Period)
In accordance with UK Consumer Contract Regulations and European consumer protection laws, customers residing in the UK and Europe have the right to cancel their purchase within 14 days of the date of successful delivery.
Conditions: For standard returns, items must be unused, kept in their original, undamaged retail packaging, and remain in a resalable condition identical to when they were received.
How to Initiate a Return: Please contact our dedicated support team at folding@foldgripladder.com and include your order number.
Return Shipping Costs: For standard 14-day returns due to a change of mind, customers are responsible for arranging the return shipment to our designated location in Coventry, UK, and covering the associated shipping costs. We strongly recommend using a courier service that provides full tracking, as FoldGripLadder cannot issue a refund if the returned item is lost in transit via a carrier chosen by the customer.
- Damaged, Malfunctioning, or Defective Items
We maintain strict quality control. However, if your order arrives damaged, malfunctions, or contains the wrong item:
Please contact us within a reasonable timeframe after delivery (email: folding@foldgripladder.com) and provide your order number along with photographic or video evidence clearly showing the defect.
Our Commitment: Once our support team has verified the issue, FoldGripLadder will immediately issue a full refund (100%) or send a brand-new replacement item free of charge. If a defect is visually confirmed, you will not be held responsible for any inconvenience or costs associated with returning the faulty item.
3. Non-delivery and Lost Packages
All orders are shipped via premium, fully trackable courier services (such as DHL, FedEx, or UPS). In the rare event that your package is significantly delayed (beyond the estimated delivery timeframe) or officially confirmed lost in transit by the carrier, FoldGripLadder accepts full responsibility. We will either issue a full refund to your original payment method immediately or arrange for an expedited replacement shipment.
- Refund Processing and Timelines
Refund Method: All approved refunds will be automatically returned to the original payment method used at checkout (processed via Stripe). Refunds cannot be issued to alternative bank accounts or different bank cards under any circumstances.
Credit Processing Time: Once approved by our team, the refund is processed immediately on our platform. However, due to standard banking regulations and credit card issuer procedures, it typically takes 5 to 10 business days for the funds to officially post and appear on your statement.
- Official Return Address
All approved returns must be sent strictly to our certified business address:
Unit 7, Northfield Road, Coventry, CV1 2BS
Please do not return any items without prior email confirmation and authorization from our team.
- Contact and Support
If you have any questions regarding refund eligibility, return shipment status, or order cancellation requests, please contact us via the following channels:
Email: folding@foldgripladder.com (Monitored 24/7; responses provided within 24 hours)
Phone: +44 7534 810558 (Service hours: Monday to Friday, 9:00 AM – 5:00 PM GMT)
