These Terms of Service (hereinafter referred to as the “Terms”) apply to your access to and use of the website www.foldgripladder.com (hereinafter referred to as the “Website”) and any commercial purchases made through our online store. By accessing or browsing the Website or placing an order, you agree to be legally bound by these Terms.
Company Information
Brand: FoldGripLadder
Official Website: www.foldgripladder.com
Address: Unit 7, Northfield Road, Coventry, CV1 2BS
Contact Email: folding@foldgripladder.com
Contact Phone: +44 7534 810558
- General Use and Eligibility
By using the Website, you represent that your use of the platform is for legitimate consumer purposes. To comply with the latest e-commerce regulations, we reserve the right to update, modify, or replace any part of these Terms at any time. Continued use of the Website following any updates constitutes your full acceptance of such changes.
- Order, Fulfillment, and Delivery Policy
All orders submitted via www.foldgripladder.com are subject to verification, stock confirmation, and payment authorization.
Order Processing Time: Once verified, orders will be prepared and dispatched within 1 to 3 business days following successful payment confirmation.
Delivery and Carriers: Orders are delivered via reputable global and local courier networks (including DHL, FedEx, UPS, or equivalent premium courier services).
Estimated Delivery Time: Standard delivery typically takes 5 to 12 business days, depending on the destination address within the UK and Europe.
Tracking and Status Updates: Customers will receive automated notifications sent to the email address provided at checkout. These include order confirmations, shipping notifications, and official tracking numbers provided by the carrier.
Delays or Loss: If an order fails to arrive within the estimated timeframe, we will immediately initiate an expedited investigation with the courier service. In the rare event that a shipment is confirmed lost or remains undelivered beyond our maximum promised timeframe, FoldGripLadder will issue a full refund or arrange for a priority replacement at no additional cost to the customer.
3. Transfer of Risk and Ownership
FoldGripLadder bears responsibility for order fulfillment and the safe transport of goods until they are successfully delivered to the customer’s designated delivery address. Once a third-party carrier confirms delivery, the risk of loss, theft, or damage to the goods transfers entirely to the consumer.
- Statutory Consumer Right of Withdrawal (14-Day Cooling-Off Period)
In accordance with the UK Consumer Contracts Regulations and European consumer rights directives, customers residing in the UK and Europe have the statutory right to cancel their purchase within 14 days of receiving the goods without incurring any penalty.
How to exercise this right: To initiate a standard return under the right of withdrawal, please notify us immediately by emailing folding@foldgripladder.com.
Return conditions: Returned items must be unused, in their original packaging, and in a resalable condition; additionally, please ensure you follow the safe return guidelines provided by our customer support team.
- Damaged, Defective, or Incorrect Items
We implement rigorous quality assurance procedures prior to packaging. However, if you receive an item that is damaged, defective, or incorrect:
Please report the issue to folding@foldgripladder.com within a reasonable timeframe after receipt.
Please provide clear photographic or video evidence along with your order number.
Upon verification, FoldGripLadder will provide a complete resolution, which may include a full refund, a partial refund, or a replacement with a new item. For obvious damage visible to the naked eye, we may process a resolution immediately without requiring you to return the damaged item.
- Refunds and Processing Times
Once our team approves and authorizes a refund, the funds will be automatically returned to the payment method used for the original purchase (via Stripe). Please note that while we process refunds immediately, standard banking procedures and card issuer policies may require 5 to 10 business days for the funds to be credited to your account.
- Product Descriptions and Accuracy
We strive to display product details, technical specifications, and images as accurately as possible on www.foldgripladder.com. Minor variations in product appearance, structure, or color may occur due to device display settings or updates across production batches.
- Limitation of Liability
Nothing in these terms limits or excludes liability that cannot be excluded under applicable UK law, such as liability for death or personal injury caused by negligence or for fraudulent misrepresentation. FoldGripLadder shall not be held liable for delivery delays caused by force majeure events, significant customs clearance delays, or unexpected disruptions entirely beyond our reasonable operational control.
- Governing Law and Jurisdiction
These Terms of Service and any separate agreements regarding transactions shall be governed by and construed in accordance with the laws of England and Wales. Any legal disputes arising directly or indirectly from the use of this website shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions regarding these terms or compliance inquiries, please contact us directly at:
folding@foldgripladder.com
