This Privacy Policy outlines how we collect, use, protect, and disclose your personal data when you visit www.foldgripladder.com (hereinafter referred to as “we” or “FoldGripLadder”), use our services, or make a purchase.
In accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controller responsible for your personal data is:
Company Name: FoldGripLadder
Website: www.foldgripladder.com
Registered Address: Unit 7, Northfield Road, Coventry, CV1 2BS
Email: folding@foldgripladder.com
Phone: +44 7534 810558
- Information We Collect
To process your orders and provide a secure shopping experience, we collect and process the following categories of personal data:
Identity and Contact Information: Name, email address, phone number, billing address, and delivery/shipping information.
Transaction Information: Details of products purchased from us, order history, and payment status (excluding full payment card numbers).
Technical and Usage Information: IP address, browser type and version, time zone settings, geographic location, operating system, and data regarding your interaction with our website.
Communication Information: Records of communications generated when you contact our support channels via email or phone.
- How We Use Information and Legal Basis
We process your personal data lawfully and rely on the following legal bases:
Performance of a Contract: Processing, fulfilling, and shipping orders placed via www.foldgripladder.com, and managing customer service requests.
Legitimate Interests: Preventing, detecting, and mitigating the risk of fraudulent transactions, ensuring website security, and optimizing our store layout and functionality.
Compliance with the Law: Maintaining accurate accounting, tax, and regulatory records as required by UK law.
- Secure Payment Processing and Stripe
All financial transactions conducted via www.foldgripladder.com are securely processed by our third-party payment gateway provider, Stripe. Sharing of payment-related data: When you complete a purchase, your payment instrument details (such as credit/debit card information), billing address, and transaction amount are transmitted directly to Stripe via secure encryption protocols (SSL/TLS). Merchant Limitations: FoldGripLadder does not store, view, or access your full credit card information. Stripe processes this data independently in accordance with the Payment Card Industry Data Security Standard (PCI-DSS) and its own privacy policy. - Data Sharing and Cross-Border Transfers
We share your personal data only with third-party service providers necessary for our business operations:
Service Providers: Courier/logistics companies (for shipping) and payment processors (Stripe).
Cross-Border Transfers: Some service providers (including Stripe) may process data outside the UK/European Economic Area (EEA). We ensure that all such transfers are subject to Standard Contractual Clauses (SCCs) or other lawful adequacy safeguards to maintain an equivalent level of security.
No Data Sales: We strictly prohibit the sale, rental, or trading of your personal data to any third party for marketing purposes.
- Data Security
We implement robust technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our website utilizes industry-standard Secure Sockets Layer (SSL) encryption technology to protect all user-inputted information and data exchanged during the checkout process. - Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:
Order and Transaction Records: Retained for up to 7 years to comply with UK statutory regulatory requirements regarding finance, accounting, and taxation.
Customer Support Records: Retained for up to 2 years from the date of the last interaction to handle any after-sales inquiries.
Once the retention period expires, the data will be permanently and securely deleted or anonymized.
- Your Statutory Data Rights
Under the UK General Data Protection Regulation (UK GDPR), you have the following specific statutory rights regarding your personal data:
Right of Access: To request a copy of the personal data we hold about you.
Right to Rectification: To request the correction of any incomplete or inaccurate data.
Right to Erasure (“Right to be Forgotten”): To request the deletion of your data where there are valid grounds to do so.
Right to Restrict or Object to Processing: To object to or restrict the processing of your data in certain circumstances. To exercise any of the above rights, please contact our data protection team at folding@foldgripladder.com.
8. Updates to this Policy
We may update this Privacy Policy from time to time to reflect changes in our operations, legal requirements, or regulatory environment. The revised policy will be posted on this page, with the “Last Updated” date adjusted accordingly.
